Returns of items in good condition can be done for a full refund, less:

• Orders where Shipping & Handling was charged to the customer,
• Cost of Shipping & Handling,
• Orders where Shipping & Handling was free to the customer,
• A 10% restocking fee may apply to some returns at the discretion of Coral Club.

The customer has up to 15 calendar days from the date of receiving the product to inform CORAL CLUB of the desire to return it. Once CORAL CLUB agrees to accept the return, CORAL CLUB will issue to the customer an RMA # (Return Merchandise Authorization). The product must be returned in marketable condition (unopened, unaltered and resaleable) as determined by the Company. The customer is responsible for the cost of shipping the product back to CORAL CLUB. The customer must ship the product through a form of delivery that can be traced (e.g., FedEx or UPS).

• The tracking number must be provided to CORAL CLUB.
• The product must be received within fourteen (14) calendar days of contacting the Company for USA.
• The product must be received within twenty-one (21) calendar days of contacting the Company for Canada.
• The customer must clearly indicate on the box the RMA#, otherwise CORAL CLUB will not be able to determine to whom the refund should be provided.
• CORAL CLUB will only provide a refund once we receive the product and verify that it is in marketable condition

• CORAL CLUB will determine if the product is indeed defective.
• CORAL CLUB may request photo/video evidence and/or that the product is shipped back to CORAL CLUB before a decision is made.
• CORAL CLUB will determine whether shipment can be pre-paid or if the customer should pay for shipment, to be reimbursed later (if the product is deemed to be defective).
• The customer has up to 15 days from the date of receiving the product to inform CORAL CLUB (in writing) that the product is defective.
• If it appears that the damage was done in transit by the shipping company, it is the customers responsibility to cooperate with CORAL CLUB in filing a claim with the shipping company.
• Once CORAL CLUB determines that the product is indeed damaged, CORAL CLUB will at its discretion choose to exchange the product or provide a refund, including the cost of shipping, if applicable.
• CORAL CLUB reserves the right to exchange for the same or analogous product, as determined by the company.

The Company may charge a fee of $10 for shipments refused at the point of delivery.

All products sold at a discounted price or as part of a promotion are considered Final Sale and are not returnable unless damaged or defective.

All returns are at the sole discretion of the Company.
All refunds are provided strictly to the person who made payment and in same method that payment was made.

We accept all major cards: Visa, Mastercard, Discover, and American Express.

How to Pay with Card:

1. Click on the "Card" option.
2. Go to the payment page, enter your Credit/Debit Card details, and then click "Pay".
3. You might need to go through a 2nd step verification.

If your payment is not confirmed, please contact your Card provider.

Pay with PayPal.

Use your PayPal Account to make payments. All you need is your login info.
If you do not have a PayPal account yet, after you confirm the payment on our website, you'll be redirected to the PayPal site, where you will select "Register." Enter all necessary information and click "Open an Account".

Instructions for paying for your order if you are not registered in the PayPal system:

1. Select "Create an Account."
2. On the next page, fill in the form provided.
• Select your country from the list.
• Enter the card details.
• Enter your billing address.


3. Confirm all your info and click the "Continue" button.
4. After processing the payment, your order will be marked as "Completed".

All orders are shipped within 24 hours of payment confirmation, excluding weekends and holidays.

Pay with Bonus points.

If your Coral Wallet has bonus points, the option to use them will be automatically selected during the payment method selection step.

If you prefer not to use your Coral Wallet bonus points, uncheck this option, choose your desired payment method, and continue with your order.

PLEASE NOTE!
Different countries may have different rules determining how much of your order may be paid using Coral Wallet bonus points.

Group Orders:

Transfer funds from your bonus account to your club member wallet to pay for part or all of a group order. Each member of a group order can transfer bonus points to the club member whose wallet will be used to place the order.

Once transferred, bonus points will be available for online purchases only.

Delivery service «FedEx»

Parcels are delivered to your address. Orders placed after 12 PM/EST will be processed the next business day.

Shipping cost:

• 29 CAD for orders under 100 CAD;
• 19 CAD for orders between 100 and 350 CAD;
• free for orders over 350 CAD.

Delivery takes 3 business days.

Attention! Some remote regions of Canada (Newfoundland and Labrador, Northwest Territories, Nunavut, Yukon) have different delivery conditions.

Shipping cost:

• 29 CAD for all orders despite of their value.

Delivery takes 3 business days.

After paying for the order, you will receive a confirmation letter from the courier service, it must contain the tracking number of the order, use it for parcel tracking on their website.

In order to clarify the nearest FedEx branch, to change delivery point or time of delivery, you need to contact the company's office in your region. You can find contacts by the link.

Changing the delivery country selection on the Coral Club website

If you are authorized:

1. Click "Other countries" to select a delivery country that is not on the list
   

   

2. A complete list of available countries, grouped by continent, will open. Select the desired country from the list and go to its website
   

   

3. The website language will be selected automatically
4. Log in to the website again

If you are not authorized:

1. Click "Other countries" to select a different delivery country
   

   

2. You will be redirected to the Coral Club Global website. It is always in English
3. Click on the text "YOU ARE ON OUR GLOBAL SITE | SELECT A MARKET SITE" next to the company logo
   

   

4. A complete list of available countries will be opened and grouped by continent. Select the desired country from the list and go to its website
   

   

5. The site language will be selected automaticall.